1. Introduction
Welcome to The Fern Hotel. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, make a reservation, stay at our property, or interact with our services.
By using our website or services, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Telephone or mobile number
- Residential or billing address
- Government-issued identification details, where legally required
- Information provided when submitting enquiries, feedback, or special requests
Reservation and Transaction Information
- Check-in and check-out dates
- Number of guests and room preferences
- Booking confirmation details
- Payment status and transaction references
- Billing and invoicing information
We do not intend to store complete payment card details unless specifically required and handled through an appropriate secure payment process.
Technical Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Operating system
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
We may use your information to:
- Process and manage hotel reservations.
- Confirm bookings and send reservation-related communications.
- Provide accommodation, hospitality, and customer support services.
- Process payments, refunds, and billing requests.
- Respond to enquiries, complaints, and feedback.
- Personalize your experience and improve our website and services.
- Maintain website security and prevent fraudulent activity.
- Comply with applicable legal, regulatory, tax, and reporting obligations.
- Send promotional communications where permitted by law and, where required, with your consent.
You may opt out of marketing communications at any time.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain website functionality, understand visitor behaviour, remember preferences, and improve the user experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will seek consent before using non-essential cookies.
5. Sharing and Disclosure of Information
We do not sell your personal information to third parties.
We may share information with trusted service providers when necessary to operate our business, including:
- Reservation and hotel management systems
- Payment processors and financial institutions
- Website hosting and technical support providers
- Customer service and communication platforms
- Professional advisers, auditors, and legal representatives
- Government authorities or law enforcement agencies when legally required
We require service providers to handle personal information appropriately and take reasonable steps to protect it.
6. Payment Security
Payments made through our website may be processed by third-party payment service providers. Your payment information may be subject to the privacy policies and security practices of those providers.
We take reasonable measures to protect payment-related information and do not intentionally retain sensitive payment credentials beyond what is necessary and legally permitted.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining booking records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information and applicable law. When information is no longer required, we will take reasonable steps to securely delete or anonymize it, where appropriate.
8. Data Security
We implement reasonable technical, organizational, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities where applicable.
- Opt out of promotional communications.
- Submit a privacy-related complaint to us or the relevant authority.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
10. Third-Party Websites
Our website may contain links to third-party websites, booking platforms, payment gateways, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their respective privacy policies before sharing personal information.
11. Children’s Privacy
Our website and services are not intended to collect personal information directly from children except where necessary for legitimate accommodation-related purposes and permitted by applicable law.
Where information about a child is required for a reservation, the parent, guardian, or responsible adult should provide it as required by law and hotel procedures.
12. International Data Transfers
Where our service providers or systems process personal information outside your country of residence, we will take reasonable steps to ensure that such transfers comply with applicable data protection requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.
The revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us